POSITION TITLE:                                  Workshop Controller

REPORT TO:                                             Service Manager

POSITION CONCEPT:

Responsible for planning, organizing, controlling, and directing all workshop activities to achieve qualitative and quantitative targets, particularly ensuring that vehicles are completed on time to a high quality to competitive prices whilst controlling workshop costs.Responsible for promoting the workshop image and maintaining a high level of customer satisfaction.

MAIN RESPONSIBILITIES:

1. Monitoring workshop productive performance daily by total and individual technician/mechanic.
2. Monitoring service department performance
3. Ensuring that all rework is correctly processed through the scheduler and that all rework time is accounted
4. Ensuring that the workshop schedule reflects accurately what is going on in the
5. Ensuring that all of the paperwork processed by the workshop complies with the requirements of the quality
6. Ensuring that the workshop is loaded to a maximum at all times by direct liaison with the

1. Monitoring the “On-site” stock on the scheduler and ensuring that it reflects accurately what is actually on This should be checked daily.
2. Ensuring that all mechanics are clocking at all times by the running of the various reports following the WSC activity list and by a direct link with the Service
3. Control over the workshop job
4. Highlighting all discrepancies as found via “the workshop activity list” to the respective manager/supervisor.
5. Adjusting where necessary clocking times before the closing of the job
6. Carrying out all other tasks delegated by the immediate supervisor, not within the scope of this Job
7. Ensuring that all rework is prioritized over all work scheduled in the
8. Ensuring that information relating to non-completion of work is relayed to the respective FFS as soon as the information is
9. Ensure all chargeable materials are recorded on job cards for invoicing
10. Advise and report on vehicle faults and servicing requirements noticed while working on vehicles, including future service/repair
11. Seek to identify additional work to be undertaken and communicate this to Reception and customer-facing personnel to gain customers’ approval to undertake

QUALIFICATIONS, TRAINING, AND PERFORMANCE OBJECTIVES

1. Skills and qualities to mentor, coach, supervise and motivate a labor
2. Skills to identify strengths, weaknesses, training needs, and other support required by technician and workshop
3. Ability to maintain personal technical knowledge and skills and remain up to date on best working
4. Technical qualifications and the ability to apply knowledge in the
5. Patience, empathy, and a calm and organized approach to problem-solving.

PEOPLE MANAGEMENT:

1. Maintain appropriate staffing levels of the department in line with budget and business
2. Ensure subordinates have clear objectives and challenging
3. Ensure subordinates receive appropriate guidance and training. Recommend training required by all subordinates regularly and specifically at the time of annual
4. Maintain continuous two-way communications with the team to better understand their concerns and needs.
5. Motivate and recognize top performers.
6. Monitor workshop incentive program to ensure it is conducted fairly and in the best interests of the company and the productive