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ACCOUNTABILITY ASSISTANT

PUI is starting operations in Libya with a health intervention in Benghazi to improve access to quality healthcare for individuals affected by the ongoing conflict in Benghazi and its surroundings. The Mission is currently organised with a Coordination Office in Tunis with overall authority for the mission under the Head of Mission. The Operations Office in Benghazi is overseen by a Deputy Head of Mission. Regular monitoring visits by the Coordination Office to the field office(s) in Libya will take place until Coordination can be based in Libya.

1.    FEEDBACK PROCCESSING MECHANISM (FPM) DESIGN

2.    MANAGEMENT OF THE FEEDBACK PROCESSING MECHANISM

3.    DATA COLLECTION FOR THE FPM

4.    INFORMATION SHARING/COMMUNITY PARTICIPATION

5.    CONTACT WITH AFFECTED POPULATION

6.    DATA AND REPORTING

7.    OTHER

–          Support the MEAL Officer in designing Feedback and Processing Mechanism activities and plans for each project implemented

–          To support MEAL Team to design appropriate community consultation sessions when relevant to ensure active participation of affected population.

–          Support the MEAL Officer to set up functional Feedbacks Processing Mechanism (FPM) reaching affected population  for all project implemented by PUI in his/her area of intervention

–          Aligning with feedback channels put in place, visit regularly all project locations in his/her area of intervention to collect direct feedbacks from Affected Population and community members according to the plan designed jointly with the MEAL officer

–          Collecting feedbacks from different channels on daily, weekly monthly basis aligning with the feedback channel process

–          Reaching out to affected population (feedback providers) to collect additional information when relevant

–          Sharing the feedbacks with the MEAL officer to provide appropriate answer addressing feedback received

–          Support the follow-up of the feedbacks when requested by the MEAL officer

–          Reaching out to affected population for follow-up and collecting satisfaction follow-up

–          Support the MEAL Officer  in organizing and leading the meetings with community members when relevant

–          Ensure the closing the loop of feedback according to the process on a timely manner and update the database accordingly

–          Collect feedback on the field during the field visits, through the feedback channels defined for each project (boxes, community meetings, help desks)

–          Fill the feedback database based on the data collected/received from the feedback provider

–          Ensure categorisation of the feedback aligns with the criteria and classification designed

–          Responsible for equipment provided by PUI in the purpose of data collection.

–          Participate in the administrative and logistical organisation, planning and preparation of data collection under the supervision of the MEAL officer

–          Disseminate Program and MEAL key messages during field visits upon line manager request and in coordination with program colleagues

–          Contribute to the design of IEC materials, especially Program and MEAL key messages

–          Support the MEAL Officer in organizing consultations with community representatives to discuss about FPMs (Needs assessment of FPM channels, lessons learnt meeting…)

–          Establish and maintain communication channels with the affected population and representatives based on relevancy, to monitor consequences of PUI’s interventions as well as impact.

–          Based on observation, report to MEAL officer any un-answered humanitarian needs, need for modification in the operational plan and other protection issue related to the affected population targeted

–          Based on observation, report to line manager any potential negative impacts in terms of protection, aligning with Do No Harm Principles, linked to PUI activities

–          Provides daily and weekly reports of his/her activity to line manager.

–          Archiving files and record respecting data protection protocols following SOPs designed

–          Align in data collection techniques and tools used based on SOPs designed and data collection requirement

–          Support in translation tools and materials related to the FPM and Accountability Framework through reviewing Arabic versions and ensuring its alignment to main principles.

–          Contributes to Data analysis by providing inputs from field observation

–          Report observations done on the field related to project and Accountability activities to the line manager

–          Report and address any irregular situation to the line manager considering the confidentiality of the topic

–          Disseminate on a monthly basis to MEAL Officers a report /email containing feedback received for the following types of feedback

–          Consolidate the databases from between different projects in one database

–          Categorize the feedback and share it on a weekly basis with the MEAL Officer

–          Participate in base regular meeting

–          Actively participate MEAL Team meeting providing updates on the process and key findings

–          Comply with PUI security protocol and Code of Conduct in the field

–          Actively participate in relevant learning, MEAL, strategic or programs workshops and meetings,

–          In case the employee has translation skills, she/he contribute to speaking and writing translations for any MEAL document that requested by his/her manager.

–          Ensure committing to confidentiality measures

–          When feedback comes in the form of requests for services, ensure the appropriate referrals are made, tracked in the referral database, followed up and closed

Training Data Collection

Ability to work in challenging context/circumstances

Experience working with non-governmental organisations

Good listening skills

Excellent social and communication skills

Well organized and attentive to details

Willingness to travel

Conflict resolution and diplomacy experience

Able to manage stress and pressure

Understanding of accountability

English: Basics (written and spoken)