• Alfa Healthcare provides competitive salaries, as well as personal development opportunities to all employees.
• Alfa Healthcare is an equal opportunity employer and encourages all to apply for any job vacancies (males, females, and people with disabilities).
• Alfa Healthcare is committed to respecting human rights, and is against taking advantage of migrants and children,
• Applying to any vacancies with Alfa Healthcare is free of charge, and open for all.

The Position

looking for a Field Application Specialist who will be responsible for ensuring the delivery of best-in-class Application support and differentiated customer experience. Offer application and software support for the assigned portfolio, working closely with internal and external stakeholders, to deliver high-value service and solution offerings. guaranteeing an appropriate case reporting and following.

collaborate with the sales team on channel-filling opportunities.

Your Responsibilities

• Provide a high-quality application support response, which is consistent and in line with the changing requirements of the customer and the business areas
• Deliver best in support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.
• Continued development of application skills to ensure resilience in the support of all products.
• Ensure coverage across the required core and out-of-hours, in line with agreements with customers.
• Proactively propose and implement activities aligned with customer satisfaction surveys and Deliver best-in-class support utilizing appropriate systems and processes and providing a consistently high level of support to customers’ on-going customer and business area feedback.
• Perform instrument training, configuration, and instrument commissioning for new installations.
• Ensure that all administration is completed in a timely and accurate manner.
• Perform corrective visits to sites as part of case escalation
• Support in customer validation processes, performance qualification & operational qualification.
• Drive continuous education programs for customers (QC, Troubleshooting, and accreditation).
• Collect market data and competition activities.

Who You Are

• You hold a BSc or higher University degree in Life Sciences, Laboratory, or Biomedical Engineering.
• You have at least 5 years of experience in application in the Healthcare market (IVD preferred), with a proven success record.
• You have hands-on application knowledge on Roche platforms including, Cobas 4000, Cobas
• 6000, Cobas 121, Cobas 221, Cobas 123, and AVL 9180
• You have hands-on application knowledge of Hematology Systems &Immuno hematology Systems
• Ability to work on any laboratory equipment and any department within the laboratory
• You have experience with current good laboratory practice and accreditation requirements.
• You have excellent troubleshooting and problem-solving skills.
• You have excellent communication, interpersonal interaction, and customer relations skills both internally and externally
• You are a result-orientated person who can meet timelines, with moderate supervision and direction.
• You are able to work both independently and in a team.
• You are proactive, and dynamic, have personal initiative, and are business-driven.
• You are fluent in English.
• You are willing to travel whenever required.

To apply for the position, send your resume and cover letter to hr@alfahealthcare.com. Please make sure to write the job title as the subject line.