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Case Management Officer

Background on ACTED:

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. ACTED is active in 37 countries and implements more than 380 projects a year reaching over 18 million beneficiaries with 160 international staff and more than 3,500 national staff.

ACTED has been operating in Libya since 2011, currently delivering assistance from its field level offices in Tripoli, Benghazi and Sebha with support from 12 international and 60 national staff.  ACTED’s ongoing programming aims to respond to the country’s most pressing emergency needs whilst building the resilience of communities through support to civil society and local governance. This includes an unconditional multi-purpose cash program, protection monitoring, helpline, and referral services, and quick impact projects (QIPs). Furthermore, ACTED is offering capacity building, grants, and networking opportunities to civil society and local governance actors under its Civil Initiatives Libya (CIL) program.

Position Profile:

• Position: Case Management Officer
• Base: Benghazi
• Gender: Any
• Contract duration: 4 months
• Contract Type: Full-time
• Starting date: ASAP
• Closing date: 7th-Sep-2021

Assignment

The Case Management Officer will be responsible for the identification, assessment of protection issues, development and implementation of case plans including full documentation of cases, individual psychosocial care, quality referral (to relevant services) and follow-up of vulnerable and at-risk children and families as part of ACTED’s child protection response in Benghazi.

The Case Management Officer will support children and their families through the provision of psychosocial support and provide direct support to children and their families from identification to case closure, based on principles of the best interest of the child.

The Case Management Officer will conduct Best Interest Assessment when required. They will also be working in collaboration with institutional and non-governmental stakeholders present and working already in Derna to identify safe and sustainable solutions to risks that children and their families are facing.

Functions:

1. Provision of case management and cash assistance
1.1. Identify individual cases, assess protection risks and formulate case plans.
1.2. Document all cases using agreed upon forms and databases, ensuring confidentiality of the data collected.
1.3. Ensure that all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
1.4. Ensure regular follow up and support to children and families through home visits, provision of psychosocial support, referrals, and access to services.
1.5. Conduct BIA/BID when required
1.6. Adhere to standard documentation processes and follow best practice guidelines.
1.7. Establish trusting relationships with children and families/caregivers
1.8. Participating in training, team meetings and case management discussion as requested by the Protection/Education Project Manager, the Case Management Team.

2. Referral with service providers, external partners and child protection community groups
2.1. Coordinate with other organizations/agencies and make referrals to specialized services.
2.2. Establish continuing rapport/trust building and interaction with the community and the social environment of vulnerable children for their protection, care, and development
2.3. Conducting regular visits to schools to work with teachers and facilitators on the
identification and referral of at risk-children

3. Reporting
3.1. Provide weekly reports to the Project Officer.
3.2. Keep case files, records and documentation up to date, secure and confidential.
3.3. Prepare BIA/BID reports with clear and detailed information

4. Compliance
4.1. Ensure the compliance with ACTED policies and protocols of confidentiality, non-discrimination, consent, respect and safety.
4.2. Ensure that beneficiaries are duly informed on the Complaint Mechanism and can give their feedbacks on ACTED case management activities

Within the ACTED Protection Department, all staff are expected to support the well-being and safety of all children at all times while performing their regular duties. All staff are bound by the ACTED Global Code of Conduct and the ACTED Child Protection Global Policy.

Key Performance Indicators

• Number of cases/inquiries identified and provided with assistance in accordance with case management standards and guidelines.
• Number of cases/inquiries successfully referred to protection/health actors for assistance and cash team for emergency cash assistance.

QUALIFICATIONS

• Bachelor degree required. Psychology/counseling or social work background strongly preferred and will be given due consideration. Education or public health would also be considered.
• At least 1 year of field experience in humanitarian work. Protection experience and/or experience with vulnerable children strongly preferred.
• Ability to conduct sensitive interviews and meetings with vulnerable children and families in an ethical and confidential manner.
• Ability to work with culturally diverse groups of people and open to different viewpoints;
• Ability to maintain the highest level of confidentiality, ethics and respect for clients at all times, and to act in the best interest of children.
• Ability to take good quality and detailed notes, write reports, and manage databases
• Good knowledge of BIA/BID procedures.
• Motivated to learn and help team-mates.
• Ability to travel and work in difficult conditions and under pressure.
• Highly proficient in written and spoken Arabic and basic English
• Proficient knowledge of Microsoft office (Word, Excel, Powerpoint…)

How to Apply:

• To Apply: We look forward to receiving both: Cover letter+ your CV with 2-3 references attached by email to: benghazi.jobs@acted.org
• THE POSITION YOU ARE APPLYING FOR HAS TO BE SUBJECTED IN YOUR EMAIL, OTHERWISE YOUR CV WILL NOT BE CONSIDERED.
• Please note that in line with ACTED-terrorism policy, and in accordance with donors’ compliance requirements, ACTED reserves the right to carry out anti-terrorism checks on its board members, staff, volunteers, consultants, financial service providers, contractors and sub-contractors. To this end, confirmation of an employment offer with ACTED will be subject to background checks which may include anti-terrorism screening.