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Case Management Officer- BASE: DERNA

Background on ACTED

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,300 national staff 300 international staff, ACTED is active in 35 countries and implements more than 490 projects a year reaching over 11 million beneficiaries.

Country profile

ACTED has been programming in Libya since March 2011. Initially focusing on responding to the humanitarian crisis in the wake of the conflict, ACTED set-up offices across the country, providing vital humanitarian assistance to displaced and vulnerable populations. Furthermore, during this period ACTED utilized its assessment and mapping capabilities to help coordinate and provide information for the humanitarian response and reconstruction of the country. Since January 2012, building on the strong networks developed during the emergency response, ACTED started to work on post-conflict projects, particularly focusing on supporting the nascent Libyan civil society. ACTED is notably implementing the Civil Initiatives Libya (CIL) program which is providing capacity building and technical assistance to Libyan local actors, mainly Civil Society Organizations (CSOs), Local Authorities and Universities. The overall objective of CIL is to define methods and approaches, adapted to the Libyan context, and improve the resilience of communities and local institutions in time of crisis.

Since 2017, ACTED is working in partnership with UNHCR to address the needs of the Internally Displaced Persons (IDPs) and returnees in the post-conflict areas on both Cash Based Interventions and Quick Impact Projects (QIPs) to respond to life-saving needs through small scale community-based projects.

Position profile:

Position: Case Management Officer
Gender: Any
Contract duration: 8 months
Contract Type: Full-time
Starting date: ASAP
Closing date: 31st- July-2020

Assignment

The Case Management Officer will be responsible for the identification, assessment of protection issues, development and implementation of case plans including full documentation of cases, individual psychosocial care, quality referral (to relevant services) and follow-up of vulnerable and at-risk children and families as part of ACTED’s child protection response in Derna.

The Case Management Officer will support children and their families through the provision of psychosocial support and provide direct support to children and their families from identification to case closure, based on principles of the best interest of the child.

The Case Management Officer will conduct Best Interest Assessment when required. They will also be working in collaboration with institutional and non-governmental stakeholders present and working already in Derna to identify safe and sustainable solutions to risks that children and their families are facing.

Functions

1. Provision of Psychosocial support and case management
1.1. Identify individual cases, assess protection risks and formulate case plans.
1.2. Document all cases using agreed upon forms and databases, ensuring confidentiality of the data collected.
1.3. Ensure that all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.
1.4. Ensure regular follow up and support to children and families through home visits, provision of psychosocial support, referrals, and access to services.
1.5. Conduct BIA/BID when required
1.6. Adhere to standard documentation processes and follow best practice guidelines.
1.7. Establish trusting relationships with children and families/caregivers.
1.8. Participating in training, team meetings and case conferences as requested by the Protection/Education Project Manager, the Case Management Team.
2. Referral with service providers, external partners and child protection community groups
2.1. Coordinate with other organizations/agencies and make referrals to specialized services.
2.2. Establish continuing rapport/trust building and interaction with the community and the social environment of vulnerable children for their protection, care, and development
2.3. Conducting regular visits to schools to work with teachers and facilitators on the
identification and referral of at risk-children
3. Reporting
3.1. Provide weekly reports to the Project Officer.
3.2. Keep case files, records and documentation up to date, secure and confidential.
3.3. Prepare BIA/BID reports with clear and detailed information

4. Compliance
4.1. Ensure the compliance with ACTED policies and protocols of confidentiality, non-discrimination, consent, respect and safety.
4.2. Ensure that beneficiaries are duly informed on the Complaint Mechanism and can give their feedbacks on ACTED case management activities

Within the ACTED Protection Department, all staff are expected to support the well-being and safety of all children at all times while performing their regular duties. All staff are bound by the ACTED Global Code of Conduct and the ACTED Child Protection Global Policy.

Key Performance Indicators

• Number of cases/inquiries identified and provided with assistance in accordance with case management standards and guidelines.

Number of cases/inquiries successfully referred to protection/health actors for assistance and cash team for emergency cash assistance.

QUALIFICATIONS

• Bachelor degree required. Psychology/counseling or social work background strongly preferred and will be given due consideration. Education or public health would also be considered.

• At least 1 year of field experience in humanitarian work. Protection experience and/or experience with vulnerable children strongly preferred.

• Ability to conduct sensitive interviews and meetings with vulnerable children and families in an ethical and confidential manner.
• Ability to work with culturally diverse groups of people and open to different viewpoints;
• Ability to maintain the highest level of confidentiality, ethics and respect for clients at all times, and to act in the best interest of children.
• Ability to take good quality and detailed notes, write reports, and manage databases.
• Good knowledge of BIA/BID procedures.
• Motivated to learn and help team-mates.
• Ability to travel and work in difficult conditions and under pressure.
• Highly proficient in written and spoken Arabic and basic English
• Proficient knowledge of Microsoft office (Word, Excel, Powerpoint…)

HOW TO APPLY

• TO APPLY: We look forward to receiving both: Cover letter+ your CV with 2-3 references attached by email to: benghazi.jobs@acted.org
• THE POSITION YOUR APPLYING FOR HAS TO BE SUBJECTED IN YOUR EMAIL OTHERWISE YOUR CV WILL NOT BE CONSIDERED.
• Please note that in line with ACTED’s anti-terrorism policy, and in accordance with donors’ compliance requirements, ACTED reserves the right to carry out anti-terrorism checks on its board members, staff, volunteers, consultants, financial service providers, contractors and sub-contractors. To this end, confirmation of an employment offer with ACTED will be subject to background checks which may include anti-terrorism screening.