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Electronic Payments Coordinator

General requirements:

• Excellent communication and interpersonal skills.
• Able to function in a fast-paced, high-pressure environment and meet deadlines under extreme pressure.
• Able to participate in all designated team meetings as scheduled.
• Must possess excellent time-management skills, well-organized, and self-motivated.
• Able to work independently and also as part of a team of 5-15. 
• Ability to respond quickly, fill any team gaps when needed, and take on other duties as assigned.
• Comfortable recommending process changes to better achieve a better experience for members.
• Superior problem-solving skills with the ability to make decisions confidently when information or guidelines are lacking.
• Proficient in technology including applications such as Microsoft Word and Excel. Familiarity with the following communication and task management applications:
  • Google Sheets, Forms, Documents
  • WhatsApp
  • Slack
  • Jira
• For non-clinical team roles, an understanding of medical terminology is preferred but not needed. 
• Participate as required in business/healthcare and organization outreach events.
• Ability to mentor and coach more junior team members.
• Entrepreneurial DNA.

What you’ll be doing:

• Work with the business to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for multiple high volume clients, and monthly assessments of payment fees.
• Act as the process owner of customer journeys for payment activities; actively take part in improving customer experience.  
• Collaborate with software engineering and medical teams to help build robust payment features for our cross-platform mobile application. 
• Ensure payments and receipts for operational and client transactions are processed timely, accurately within the cut off times and deadlines.  
• Ensure any reconciliation items are investigated and cleared in a timely manner.
• Investigate and clear queries in a timely manner, provide updates and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties.  
• Partner with Product and Engineering teams to solve problems and identify trends and opportunities for payments and fraud optimization. 
• Partner with Finance, Legal, Compliance, Marketing and business teams to ensure optimal payment acceptance practices. 
• Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies. 
• Actively seek ways of improving process efficiency, implementing industry best practices, and identifying cost-saving payment initiatives.
• Create and maintain documentation on E-Payment systems, processes operations, and reporting flows for large-scale business processes
• Proactively research new payment methods and solutions with a view of achieving a more streamlined process and/or improved customer experience.
• Track, analyze, influence, and communicate key metrics to influence decisions and new payments initiatives. 
• Keep up to date with new developments in banking and ensure adequate training for the team.   
• Keep abreast of regulatory and industry changes in order to ensure no breaches of legal, banking, and other regulations within responsibility. 
• Contribute towards companywide projects as required 
• Handle other duties and responsibilities as defined by management

What we are looking for:

• +2  years of experience with electronic banking in Libya, as well as traditional and emerging payment rails and systems (e.g., Credit Cards, Miza, CashU, Sadad, Tadawol, etc.)
• Knowledge of payment regulatory compliance and personal data security
• At least one year of experience leading a team of five or more people (can be in a full-time, part-time, or volunteer capacity)
• The position relies heavily upon communication; must have excellent oral (in-person/telephonic) and written communication skills in English and Arabic.
• Must be able to perform tasks with minimal supervision and be able to work both independently and as part of a team
• Confident, energetic, and effective with the ability to manage multiple tasks in a fast-paced, start-up environment.
• Experience working and negotiating with external business partners and vendors
• Strategic thinker capable of presenting to and driving internal stakeholders to a consensus on important issues
• Exceptional project and time management skills.
• Ability and willingness to work‚ as necessary‚ after hours and weekends.
• Willingness to advocate for the clinical importance of virtual care.
• Finance or Accounting degree preferred (but not required). 

Next Steps:

Send a cover letter and CV to community@speetar.com Subject line (Electronic Payment Coordinator – Libya). If you’re what we’re looking for, next up will be a phone interview. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.