905 views13 applications

IT Operations and Service Desk Support مهندس دعم فني

Job Description

• Providing onsite and remote support to end users.
• Logging and tracking support tickets and incidents.
• Maintaining best practices in IT operations and service desk, including incidents, problems, and access management.
• Following up with incidents and issues until user satisfaction is achieved.
  Building and administrating an IT knowledge-based library.
• Installing and configuring VPN clients according to customer policies and procedures.
  Patching servers and updating operating systems and applications.
• Providing outstanding phone, email, and web chat-based technical and account services support to customers.
• Preparing and submitting incident reports to direct manager.
• Managing user accounts according to internal onboarding/offboarding processes.
• Collaborating with the applications team to provide necessary support for business applications and Microsoft Windows (Operating System – Windows).

The Successful Applicant

• Preferably a Microsoft Certified Professional.
• Should have at least 2+ years of experience in IT operations and service desk.
• Experience with Microsoft servers, SQL servers, and Active Directory.
• Knowledge in Cisco networks and firewalls.
• Good knowledge in Office365 and Azure portal.

What’s On Offer

• Competitive packages and opportunity to progress through a leading Smart Target

How To Apply

Interested applicants should send their resume and cover letter to CV@stict.net. Applicants selected for an interview will be contacted by Human Resources.