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Outreach (Protection) Activity Manager

Première Urgence Internationale (PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. Our teams are committed to supporting civilians’ victims of marginalization and exclusion, or hit by natural disasters, wars and economic collapses, by answering their fundamental needs. Our aim is to provide emergency relief to uprooted people in order to help them recover their dignity and regain self-sufficiency. The association leads in average 200 projects by year in the following sectors of intervention: food security, health, nutrition, construction and rehabilitation of infrastructures, water, sanitation, hygiene and economic recovery. PUI is providing assistance to around 7 million people in 22 countries – in Africa, Asia, Middle East, Eastern Europe and France.

PUI has been operating in the East of Libya, opening an operational base in Benghazi in February 2017, to strengthen the resilience of the most vulnerable populations affected by ongoing conflicts and to improve their access to essential services. The organization’s activities in the country are built upon an integrated approach encompassing comprehensive primary healthcare, psychosocial support, WASH, NFI and protection assistance in order to promote health and well-being amongst targeted populations.

PUI’s emergency intervention in Al-Kufra started in late 2019 through the deployment of a mobile health team (MHT), the rehabilitation of healthcare structures, and the provision of medical equipment and supplies. PUI currently has 2 outreach teams which deliver comprehensive primary health care services to the most vulnerable populations. The deployment of these teams helped to overcome the lack of medical personnel and resources in the area. At community level, PUI coordinates a network of trained community mobilizers to implement sensitization activities, medical screening and referral services. PUI also offers psychosocial counselling via individual and group sessions. Through these activities, PUI delivers messages to highlight the importance of mental health to support the beneficiaries for efficient stress management especially during the COVID-19 crisis. Furthermore, PUI has reinforced Infection Prevention and Control (IPC) through risk communication and community engagement around COVID-19 at community level, and supported local authorities in fighting the pandemic by providing trainings to health professionals. PUI’s capacity building component has helped strengthen health personnel’s ability to respond to the COVID-19 outbreak in the region. As the pandemic affected the procurement of key medical supplies such as personal protective equipment, PUI supported the COVID-19 Response Committees and health facilities through the donation of environmental cleaning materials, personal protective equipment and medical consumables.

Outreach activities must be seen as part of a holistic response adopted by PUI’s in its area of intervention. Indeed, Outreach activities will be integrated to current PUI’s approach which include various sectors of activities such as Protection and Health. This intervention aims to provide assistance to the most vulnerable populations and ensure that persons in need have access to safe and dignified services including vaccination and full respect of their rights.

The Outreach Activity Manager is responsible of all the protection programme management aspects:

Planning and supervision of activities

Project monitoring and reporting

Management of Outreach team

Coordination with stakeholders and partners when needed

With the support of the Protection Coordinator, the Outreach Activity Manager provides technical guidance to the team on Outreach activities.

Project Monitoring: H/She participates to follow-up and monitor program quality and impact. He/she contributes to ongoing capitalization efforts regarding program methodologies, lessons learnt and challenges. He/she contributes to the adjustment of current intervention or/and development of new interventions on the basis of identified needs.

Reporting and development: He/she is responsible for the qualitative production of internal and external activities’ reports. He/she supports the DFCo and/or FC and the Protection Coordinator in providing sufficient and detailed information for program reporting for donors and PUI HQ.

Team management and capacity building: He/she supervises capacity building support to the project team as appropriate and training activities on the basis of identified needs. He/she suggests modifications in terms of Protection team structuring and responsibilities’ split. He/She ensures protection trainings to PUI identified staff (GBV, Child Protection etc.) with the technical support of PUI protection coordinator.

Representation and coordination: Upon request from his/her supervisors, he/she ensures and coordinates the PUI’s sectorial representation in the area which he/she is responsible for among partners, donors, authorities and other stakeholders and participate to the Ad Hoc relevant meetings. She/he ensures an efficient coordination with the other departments of the PUI office.

Logistics and Finance: She/he coordinates with PUI Logistic and Admin/Finance teams to mobilize effectively the resources allocated to the program supervised, including forecasting any adjustments needed, taking into consideration determined budget and compliance with logistics and administrative procedures. He/she is responsible for the activity budget lines of his/her project budget and for following-up on the expenditures while providing monthly budget forecast.

Safety and Security: He/she contributes to compliance with safety rules within the mission, especially by the program team under his/her management and communicates any security/safety-related information to the base Security Focal Point.

Ensure the project work plan is fully understand and followed by the team on a regular basis.

Launch the implementation of the activities in a timeframe coherent with donor’s requirements and other sectors activities

Contribute to the design of the project activities as per PUI’s intervention framework under the supervision of Protection Coordinator and DFCo.

Develop project activities tools with the support of Protection Coordinator and DFCo. This include protection data collection tools (HH Questionnaires,  Observation Tool, Incident report, Focus Group Discussion), protection monitoring reports, case management internal SOPs and guidelines.

Ensure the efficient and effective implementation of Outreach project activities within the area of interventions: Identification and referral of vulnerable populations, awareness sessions, local initiative mapping, assessment of local initiatives capacities and support local initiatives in terms of capacity building and developement.

Ensure compliance of outreach activities with International Standards of Operations Procedures used in Protection Sector.

Identify the needs of external services and develop a service mapping of actors

Develop and monitor internal and external referrals pathways

Alert immediately the Protection Coordinator in case of urgent protection incidents.

Participate in identifying humanitarian needs in the area of intervention and in the developping of needs assessments.

Participate in the efforts of safe programming strategy in the mission and provide technical support to all other PUI operational departments (Protection mainstreaming)

Inform His/her line manager of any relevant issue related to the project implementation.

In collaboration with the Protection Coordinator, and other relevant Program Departments, with the support of the DFCo:

Participate to the development, and implementation of project monitoring tools

Ensure the proper data collection, follow-up, processing and analysis related to Outreach programs with the support of relevant technical coordinators, the accountability officer and MEAL Department.

Coordinate with the MEAL department to monitor the data protection protocol and the confidentiality of all collected information.

Ensure the respect of data protection principles and information sharing system by the team.

Undertake field visits to the project locations as needed to continuously monitor the progress and the quality implementation of the protection project activities

Participate in the development of mechanisms of complaints and feedbacks among communities

Capitalize lessons learnt and good practices throughout the project

REPORTING AND DEVELOPMENT:

Ensure internal and external qualitative reporting on all activities under his/her responsibility is done in relevance to PUI internal tools and requirements

Update and transmit to the DFCo information needed to complete the PMT (Project Monitoring Tool) on a monthly basis as a tool to follow up the implementation of the project;

Write regular reports on all activities as requested by the DFCo / Protection Coordinator;

He/she ensures an in depth analysis of data collected by the Outreach teams, and produce regular reports under the supervision of the Protection Coordinator.

Participate to the writing of donor’s reports (intermediary and final reports)

Participate to the operational development of the mission through active participation to the mission annual programming process.

Routinely supervises the Outreach teams and activities

Pro-actively propose HR changes within his/her department to the DFCo and Finance and Administrative Manager

Familiarize himself/herself with all PUI internal HR regulations, and ensure that they are known and respected by his/her team;

Support the DFCo on recruitment of protection staff and on performance evaluation of supervised staff

Identify the training needs of the team and addresses them with the  support of DFCo and Protection Coordinator (organizational and technical support, methodology, organization of training sessions…)

In coordination with his/ her line manager, represent PUI in the project area with any relevant stakeholders, local, national and international partners, local community representatives, civil society organizations, in order to facilitate the implementation of the project’s activities;

Participate actively to the sub national Protection Working Group, and other relevant Sub-Groups;

Work in close coordination with relevant staff in other PUI departments, including Health , BNR and MEAL to ensure the strong integration of other sectors and to promote the development of new concepts/approaches/collaborations for future programming;

In the event of visits from Donors, participate actively in the preparation and the smooth organization of the visit.

Ensure that the safety and security rules are known and respected by his/her team;

Contribute to data collection on safety and security issues in his/her field of operations and disseminate them to the Field Coordinator and DHOM, regularly or on an ad-hoc basis if urgent.

Ensure that projects and methodologies do not place beneficiaries, PUI staff or any other persons in harm’s way. He/she alerts the Field Coordinator without delay, in case of impending danger to teams or beneficiaries.

Team Management

Number of people to manage and their positions:

Direct management: 4 Community Mobilization Officer and 1 Civil society Officer

In General, the Collaborator has to remain flexible and to perform any other duties as required for the good care of patients

NB: This job description may be subject to modifications in the future, depending on the evolution of the activities. These modifications will then be defined and discussed between the Collaborator and PUI

Team management

IHL and Refugee law

Needs assessment, PSEA, (S)GBV, CP case management

MHPSS/ PSS

Child protection

Humanitarian

Technical

Min.1 year as a manager of humanitarian projects in the protection sector

Strong experience in protection activities and/or Protection/ GBV case management

Knowledge of integrated / multi-sector approach

Previous experience with database systems

Experience in liaising with governmental authorities, other national/international institutions;

Excellent planning and organizational skills

Excellent writing skills

Very good Knowledge of project management

English

Arabic

X

X

Pack Office

Google Earth

QGIS

POWERBY

X

X

X

X

Ability to provide/structure instructions clearly and concisely both orally and in writing

A high sense of discretion and integrity when dealing with sensitive protection information

High degree of responsibility, initiative, alertness, emotional stability, the ability to prioritize a heavy workload and to delegate accordingly

Professional attitude and the ability to build successful working relationships with contacts outside of the projects. Demonstrate an integrated approach and attitude through normal work activities and a thorough understanding of community-based protection issues in the country of operation

Self-motivated, flexible and adaptable to the needs of the team and organization

Strong commitment to support/develop capacity of national staff and developing second layer of leadership

Team player: proven management ability and inter-personal skills

Excellent communication skills

Problem solving and leadership skills

Ability to work independently while taking initiatives and showing a sense of responsibility

Sense of diplomacy

Analytical skills

Organization, rigor and ability to meet deadlines

Ability to live in a large community

Ability to work in volatile and secluded contexts