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Receptionist

Background/IRC Summary:

Founded in 1933, the International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. The IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

In response to the situation in Libya, the IRC launched an emergency program in September 2016 which aimed to provide life-saving medical care and integrated protection services. At present, the IRC is conducting health and protection activities in Tripoli and Misrata, expanding its protection department, with a focus on community-based protection, rule of law, child protection, GBV, and MHPSS across all its project locations. Recently, the IRC has established a centre for psychosocial support activities for women and adolescent girls (WGSS), and for children (SHLS) in Misrata, and looking for a female receptionist who will oversee the admissions of the beneficiaries and the staff to the centre.

Major Responsibilities:

Under the supervision of WPE Assistant, the receptionist will:

• Receiving the clients at the reception
• Maintain physical and computerized records of WGSS and SHLS beneficiaries.
• Provide orientation and needed information to beneficiaries upon arrival.
• Report unusual activity or suspicions of safety issues to the supervisor in a timely fashion.
• Complete proper documentation related to incident reports and misconduct reports
• Monitor venue grounds and entrances to ensure only authorized personnel and authorized visitors access;
• Lead efforts to de-escalate inappropriate behaviors
• Ensure the Covid-19 prevention standards at the entrance (masks, sanitizers, and temperature measuring)
• Any other duty the supervisor assigns.
• Share with the WPE officer on a weekly basis all the needed items for the Safe space.

Staff management

The receptionist will not be line managing any internal staff.

Professional Standards

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Key Working Relationships:

Position Reports to:  WPE Officer

Working Environment:  This position will be based out of the IRC field office in Misrata, Libya.

Job Requirements:

• Exercise dignity and respect when interacting with beneficiaries at all times
• Relevant experience working at NGOs with similar role is an advantage
• Ability to work in a multi-cultural environment with daily travel to different field sites in Tripoli
• Capacity and flexibility to work under pressure and difficult conditions
• Effective team player with public interest driven orientation
• Basic skills in Microsoft Office particularly Word, Excel, and PowerPoint.
• Self-directed, able to independently set priorities and solve problems with minimal guidance
• Excellent interpersonal, oral and written communication skills in Arabic.
• Basic English language skill is desired
• Understand IRC Way, standards for professional conduct; Integrity, Service, Accountability

Qualified and Interested individuals are required to apply for this position via the IRC Career at the following link:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/27651?c=rescue

الرجاء من كل المتقدمين تتبع هذا الرابط و التقديم من خلال موقع

( IRC Career) حصراً:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/27651?c=rescue ________________________________________________________________

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.