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Receptionist

Job Description:

Morning/Evening Receptionist Job Description

A Receptionist is the face of the hotel, responsible for providing excellent guest service at the front desk.

Front Office Receptionist main responsibilities:

• Checking guests in and out according to the hotel

policy and procedure;

• Providing a professional service to guests during the shift;

• Having an excellent knowledge of the hotel;

• Presenting the hotel services and facilities to guests;

• High-level of cooperation with other departments;

• Maintain guest accounts and processing of guest transactions during their stay;

• Deal with any special needs or requests of guests;

• Maintain a safe, clean and presentable reception area at all times;

• Report on any complaints, emergencies, maintenance, security needs and a summary of action taken in a complete and accurate handover;

• Ensure wakeup call requests are recorded and executed;

• Reports, handover of daily tasks depending on the shift (morning or evening);

• Perform other tasks requested by head of the department.

Minimum Expectations:

• Fluent in English & Arabic;

• Excellent problem-solving skills;

• Good computer skills.

How To Apply

send your CV to hr@ebreazehotel.com