Job Overview

Senior Receptionist – LICA 4

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locations: Tripoli, Libya

time type: Full time

posted on: Posted Yesterday

time left to apply: End Date: October 7, 2024 (5 days left to apply)

job requisition id: JR2447579

Hardship Level (not applicable for home-based)

E (most hardship)

Family Type (not applicable for home-based)

Non Family with Residential Location

Staff Member / Affiliate Type

UNOPS LICA4

Target Start Date

2024-10-01

Deadline for Applications

October 6, 2024

Terms of Reference

Desired Candidate Profile:
Previous experience with UN/UNHCR, or Experience with INGO/local NGO performing reception tasks related to protection activities.

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*Terms of Reference:

1. General Background

The Senior Receptionist manages the reception area of UNHCR Registration Office. The incumbent functions under the direct supervision of Senior Registration staff or an Officer who provides regular guidance.
The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of persons of concern approaching the Registration office.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

2. Purpose and Scope of Assignment

– Visitors and persons of concern have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.
– Receive, screen and assist visitors and persons of concern and direct them to the appropriate Officer / Office / Unit/ Department.
– Take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
– Perform crowd control and crowd management duties at the external gate of Registration office.
– Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, or accepting the cancellation of an appointment.
– Identify and prioritize vulnerable cases.
– Update the scheduling system to ensure proper recording of appointments.
– Report immediately on any security concerns occurred at the reception area.
– Assist in monitoring the trends and the profile of cases approaching the reception area.
– May be required to participate in the registration activities and respond to refugees’ inquiries.
– Identify which individuals or groups to be prioritized at the reception based on vulnerability and other criteria specified by the supervisor.
– Decide on information contained in the weekly and daily reports submitted to the supervisor.
– Perform other related duties as required.

3. Monitoring and Progress Controls

Reporting dates:

Daily, Weekly and Monthly reports to the Supervisor
Final report due 31 December 2024

Final Evaluation: The final evaluation will be carried out by the Supervisor.

4. Qualifications and Experience

a. Education & Professional Work Experience Required education and work experience:
For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Fluency in English and working knowledge of another relevant UN language or local language.

b. Certificates and/or Licenses

Not specified.

c. Relevant Job Experience

Essential
1-year relevant experience.

Desirable
Previous experience with UN/UNHCR or Experience with INGO/local NGO performing reception tasks related to protection activities.

Functional Skills
IT-Computer Literacy
IT-IT Refugee Systems & Applications
IT-MS Office Applications
EX-Experience in international organization (United Nations or similar)

c. Key Competencies
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Not applicable.

Cross-Functional Competencies
Analytical Thinking
Planning and Organizing
Change Capability and Adaptability

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All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

Standard Job Description

Required Languages

Arabic,

English,

Desired Languages

Additional Qualifications

Skills

Education

Certifications

Work Experience

Other information

Written-test might be conducted.This position doesn’t require a functional clearance
Home-Based

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Diversity

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

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UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.
Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.

Why a career with UNHCR?

Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines.

Disability inclusion

If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form.
There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process.

Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request.

All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.