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Female Customer Service

We are PRESTO EAT looking for a customer service  to Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Overview of Job Duties :

• Deal directly with customers by telephone.
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications, and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Requirements :

• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of administrative procedures
• communication skills- verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy

To apply for this opportunity please send your CV  to

S.mohamad@prestoeat.com

E.elzaydi@prestoeat.com