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Technical Support

Job description: Technical Support

Duties and Responsibilities:

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Experience with remote desktop applications and help desk software.

Job Requirements:

• Qualifications: Bachelor Degree in computer science or information technology Science.

•  Male.

Please pass your resume in English only to ‘’jobs@aldawlia.com.ly’’